FAQS

in the garden

FAQS

I ordered a product(s). When can I expect to receive them by?

Please refer to our shop policies for additional shipping info. If any concerns, please use the contact form and we'll be glad to answer any questions and/or concerns.

What is your processing time?

All processing time is typically 3-5 business days, unless it is a made to order it'll be 2-3 business days. Commissioned pieces do not apply.

What do I do if there is an issue with my order when received?

Please contact us within 7 days of receiving your order and let us know the issue. If it is a damaged item, please include a picture of the damage.

What are your return/exchange policies?

Please refer to our "Policies" page for return/exhange policies.

 

Please use our contact form for any questions/concerns ! We are as well reachable through social media:

@1nthegarden on Tiktok

@1nthegarden_ on Instagram